Frequently Asked Questions
General Questions
1. What services does Shipp Squeaky Clean offer?
We provide residential cleaning, deep cleaning, office/clinic cleaning, vacation rental/Airbnb cleaning, and move-in/move-out cleaning. We also specialize in campus housing cleaning for student apartments and dorms.
2. What areas do you serve?
We proudly serve Shippensburg, PA, and surrounding areas including Chambersburg, Carlisle, Waynesboro, and more.
3. Do you offer one-time and recurring cleaning services?
Yes! We offer both one-time cleanings and recurring services (weekly, bi-weekly, monthly) based on your needs.
4. Are your cleaners trained and insured?
Yes, our cleaners are professionally trained and we are fully insured to protect both your property and our team.
5. What payment methods do you accept?
We accept cash, credit/debit cards, and online payments. Payment is due upon completion unless otherwise arranged.
Service-Specific Questions
6. Do you offer post-move-out cleaning for student housing?
Yes, we specialize in campus housing cleaning, particularly after students move out, ensuring dorms and apartments are ready for new occupants.
7. What’s included in a deep cleaning service?
Deep cleaning covers hard-to-reach areas like baseboards, inside cabinets, behind appliances, and more detailed tasks. It’s perfect for thorough cleaning beyond routine maintenance.
8. Do you offer Airbnb and vacation rental cleaning?
Yes! We provide reliable cleaning services between guest stays to ensure your rental is spotless and guest-ready.
Customization and Scheduling
9. Can I customize my cleaning plan?
Absolutely! You can tailor the cleaning service to prioritize specific areas or tasks. Just let us know when booking, and we’ll adjust the plan.
10. Do I need to be home during the cleaning?
No, you don’t need to be home. You can provide access instructions, and we’ll clean your home while you’re away.
11. How can I book a cleaning service?
You can book by visiting our website, calling us directly, or sending an email. We’ll work with your schedule to find a convenient time for your cleaning.
Cleaning Products and Health
12. Do you bring your own cleaning supplies?
Yes, we bring all necessary supplies and equipment. If you prefer specific products, let us know, and we’ll use them.
13. Are your cleaning products eco-friendly?
Yes, we use non-toxic, eco-friendly cleaning products that are safe for your family, pets, and the environment.
14. Can I request green cleaning products for my service?
Yes, just let us know when booking and we’ll use only green, eco-friendly products.
Satisfaction and Policies
15. What if I’m not satisfied with the cleaning?
We offer a satisfaction guarantee. If you’re not happy with the cleaning, contact us within 24 hours, and we’ll return to fix any issues free of charge.
16. Can I reschedule or cancel my cleaning appointment?
Yes, you can reschedule or cancel with 24 hours’ notice. Less notice may result in a cancellation fee.
17. Do you offer discounts or promotions?
We offer discounts for recurring cleanings. Contact us to learn more about our special rates and promotions.